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Hotel The Palm
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Privacy Policy

Privacy Policy. Below you will find the Privacy Policies regarding personal data collected through www.realtoledomerida.com Grupo Hotelero Maesdi SA de CV and its affiliates and/or subsidiaries (hereinafter, Hotel The Palm by Arriva Hospitallity Group), with fiscal address at Calle 8 Norte Manzana 29 Lote 5 con 5ª Avenida Col. Centro, Playa del Carmen, Q. Roo., is a company committed to protecting your privacy.

1.- Personal data we obtain.

For the purposes indicated in this Privacy Notice, Hotel The Palm by Arriva Hospitallity Group may obtain your personal data through the following means: Personally, when you provide them to our employees, filling out the registration card upon entering the hotel or at our reception. Also, when answering satisfaction and service opinion questionnaires. Directly, when you provide them to us via telephone or through electronic means, when filling out the reservation form on our website, interacting on our social networks and/or via email. Indirectly, when you provide your personal data to any of our suppliers, such as travel agencies or third parties that support us during reservation processes such as Easy-Rez.com and PayPal. The personal data obtained or that may be obtained by the means indicated above are: Name(s) and surnames, marital status, address, contact telephone number, nationality, email, signature, cardholder name, credit card number, expiration date (in case of online transactions), name or billing name, RFC, fiscal address and billing email. Interest or preferences related to the room and required services. IP address and browser type when obtained by electronic means. We inform you that Hotel The Palm by Arriva Hospitallity Group does not obtain data that are considered by the LFPDPPP as sensitive personal data.

The personal data you provide will be used by Hotel The Palm by Arriva Hospitallity Group for the provision of the service. Guarantee a reservation. Have a guest record. Contact guests when necessary. This includes completing transactions, any matter related to your stay in order to provide you with the best possible service and attention, as well as in case of emergency. Obtain billing data if required. Comply with all mandatory legal provisions for Hotel The Palm by Arriva Hospitallity Group, within the framework of its commercial relationship with you. This transfer may be national or international according to the authority requesting it. Protect the interests and rights of Hotel The Palm by Arriva Hospitallity Group, in accordance with legal provisions.

Additionally, we have the following purposes that do not give rise to the legal relationship nor are necessary for the provision of the service: Sending electronic postcards, promotions, newsletters, satisfaction surveys and opinion of the service or the website.

At any time you may express your refusal to the treatment of the purposes that do not give rise to the legal relationship nor are necessary for the provision of the service, or the revocation of the consent you have granted us for the treatment of your personal data, by means of a request that must be submitted in writing to the Personal Data Department at the following address: Calle 8 Norte Manzana 29 Lote 5 con 5ª Avenida Col. Centro, Playa del Carmen, Q. Roo. from 9 am to 2 pm Monday to Friday or by email: [email protected] Said request must contain the following: a) Name of the holder of the personal data; b) Email to receive notifications; c) Documents proving your identity or, where appropriate, the legal representation of the holder; d) Clear and precise description of the personal data regarding which the right is sought to be exercised and the right intended to be exercised; e) Any other element or document that facilitates the location of the personal data. In case the request does not satisfy any of the requirements indicated above, the Personal Data Department may require you within 5 days of receipt of the request to provide the necessary elements or documents to process it. You will have 10 days to attend the requirement, in case of not responding within said period, the corresponding request will be deemed not presented. The attention periods will be a maximum of 20 days counted from the date the request is received to communicate the determination adopted, for the purpose that, if appropriate, make it effective within the following 15 days following the issuance of the response. In order to protect your confidentiality, Hotel The Palm by Arriva Hospitallity Group will send the response to your request to the email address you have provided for such purpose and will keep it available to the applicant at the address indicated in the previous paragraph.

Refers to Access, Rectification, Cancellation or Opposition regarding the information you provide to Hotel The Palm by Arriva Hospitallity Group indicated in The Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), you may do so by delivering the request addressed to Hotel The Palm by Arriva Hospitallity Group in terms of what is established in item 4 above, which will be answered in the terms indicated therein.

Hotel The Palm by Arriva Hospitallity Group is committed to taking the necessary security measures to protect and prevent the loss, misuse, alteration or illegal disclosure of the information and personal data that you may provide us. For online transactions, we use security technologies that protect the personal information transmitted to us through various electronic means such as the use of a secure server under the Secure Socket Layer (SSL) protocol. However, no security or data transmission system over which the company does not have absolute control and/or dependents on the internet can guarantee that it is totally secure.

Cookies are text files that are automatically downloaded and stored on the user's computer hard drive when browsing a specific website, which allow the internet server to remember some data about this user, including their preferences for viewing pages on that server, user, password. Web beacons: Are images inserted into a website or email that can be used to monitor the behavior of a visitor, such as storing information about the IP address, duration of interaction time on that page and the type of browser used among others. Hotel The Palm by Arriva Hospitallity Group does not use cookies or web beacons to collect information. However, some of the companies that provide us with reservation and payment services may use cookies and web beacons, so we ask you to read the Privacy Notice of each of them.

Hotel The Palm by Arriva Hospitallity Group reserves the right to make modifications or updates to this Privacy Notice at any time, for the purpose of reflecting the entry into force of new regulations or internal policies. These modifications will be available through the following means: announcements visible in our establishment, website or email. Therefore, we suggest you periodically visit this privacy declaration to be aware of any update.